Your privacy is important to us.

At NeuGen, we recognize privacy and confidentiality are important issues for members. Whether information is being exchanged by mail, telephone, or our website, our goal is to keep your personal information secure. We realize our members are concerned about information collected and used.

Our privacy and confidentiality policy

Anonymous browsing

You can access and browse NeuGen website without telling us who you are or revealing any information about yourself, including your e-mail address. Our Internet systems only collect information that allows them to communicate with your computer. No personally identifiable information is collected.

This information is general in nature—for example, the number of people that have visited our site, average time spent in any given section, page views, and other general statistics about our site visitors. We use this data to monitor site performance and to make the site easier and more convenient to use.

Using the website for transactions

If you want to use our website for transactions, we will ask you for information about yourself so that we can respond to your requests. In these cases, your browsing will no longer be anonymous.

To provide these services, we may ask for your name, Social Security number, subscriber number, user id, password, physical address, zip code, e-mail address, or phone number. In addition, you may elect to apply online for one of our products or services, which may require us to gather additional information to determine your eligibility.

NeuGen is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.


As with most websites, you may be asked to accept a "cookie" while using the NeuGen website. On our site, a cookie is a piece of data temporarily stored on your computer that contains information which helps us manage your visit to our site. Cookies are used for certain very specific purposes. For example, you will need to accept our cookie in order to use our online enrollment option.

While other companies use cookies for advertising purposes, we will never use our cookie to allow another entity to access your computer.


This website contains links to other sites. Please be aware that NeuGen is not responsible for the privacy practices of other sites. We encourage our customers to read the privacy statements of each website that collects personally identifiable information. Our privacy statement applies solely to information we collect.

Accessing and updating your information

In some cases, you may want to update information you have provided us. This may require you to use a unique user name and password (or "PIN") to access the self-service applications. It is your responsibility to control the use or dissemination of your unique user name and password, and to promptly notify us if a password needs to be deactivated. In addition, you may request that we add, modify, or delete information we have gathered during your past communications with NeuGen.

Security and protection of personal medical and/or financial information

NeuGen currently offers some or a limited number of self-service access options to our members. We take every precaution with our website to protect our customers' information. When customers submit sensitive information via our website, their information is protected both online and offline. As we expand the use of our website, the confidentiality of personal information, both medical and financial, will be maintained.

To protect personal information, we use three layers of security:
  • Customers are required to log on using a unique user ID and password.
  • A "firewall" (combination of computer hardware and software) keeps unauthorized users from accessing information within our computer network.
  • Encryption and authentication technology are used to secure customer data when it's being transferred from one computer to another.

If you correspond via e-mail with a NeuGen Employee, DO NOT send any personal health information or your subscriber number in your message. E-mail is NOT a secure method for sending personal information. 

Confidential information

To perform their duties, NeuGen workforce members handle confidential information received by mail, telephone, fax, or e-mail on a daily basis. Our workforce members are trained to maintain the confidentiality of that information. We abide by all state and federal laws applicable to the information we handle. Workforce members who misuse an individual's medical information are subject to disciplinary action.